Privacy & Returns Policy
Privacy Statement:
Your privacy is of utmost importance to us. We NEVER, under any circumstances, share confidential customer information with anyone.
FriendFolks offers secure internet ordering through our own secure website. No one has access to the information you submit except your credit card company and FriendFolks.
Refunds
We strive to provide excellence in quality of fabrics and pattern design. Only the best will do for FriendFolks customers.
If you are unhappy with an item, please return it for a full refund*. Please call before returning any items.
All returns must be made within 10 days of receipt of the item.
A "Return and Refund" fee of 15% may apply.
Copyright
Our patterns, books, and machine embroidery software are all original works and no portion of them may be stored in any retrieval system, or reproduced mechanically, electronically, or by any other means, including photocopying without prior written permission from FriendFolks. Instructions contained within our patterns, books, and machine embroidery software are protected by Federal Copyright Law. Our patterns, books, and machine embroidery software are for personal, non-commercial use of the retail customer only.
Classes
Quilt classes based on our patterns, books, and machine embroidery software must require each student to purchase their own pattern, book, or embroidery disk. It is illegal for quilt teachers to copy pages from our patterns or books for distribution to students. It is also illegal to stitch out any designs from any of our machine embroidery disks for distribution to students - for free or for a fee.
*Sorry, but we cannot give refunds on books or patterns (or machine embroidery software after it has been opened).
Shipping cost is non-refundable.